Policies

All Sales Final
All eyewear is custom-made and considered durable medical equipment. As such, materials cannot be returned for cash or credit. Helmus Optometry will update lenses if there is a doctor-prescribed change within 90 days from the original prescription date. No refunds will be issued once eyewear orders have been submitted to the lens lab

No Frame Exchanges
When purchasing glasses frames, you acknowledge that the frames are the desired style, size, and color. Patients who wish to alter frames after their eyeglasses have been processed, patients are responsible for 50% of the usual and customary replacement costs.

Updating Lenses in Patient’s Own Frame
We at Helmus Optometry are not responsible for any damage incurred when patients elect to use their own frames for new lenses. We will protect your frames to the best of our ability, but we will not credit or replace your frames if the frames you supply are damaged, broken, or lost in transit

Eye Exam Prior to Contact Lens FittingA comprehensive eye exam within the past 6 months is required before receiving any contact lens services. If your previous exam was longer than 6 months, a new refraction is needed. The refraction will determine your up-to-date glasses prescription, which is needed to calculate an accurate contact lens prescription. If a refraction is performed, you will receive a paper copy of your glasses prescription.

Contact Lens Fitting Policy
All fees cover 90 days of follow-up care; if you experience any issues, we charge no additional fees within that time frame. Any charges associated with a contact lens fitting are due and payable regardless of whether you receive and wear contact lenses.

Acknowledgement: Contact Lens Receipt of Finalized Prescription

Our doctors always provide patients with a paper copy of their contact lens prescription at the conclusion of their contact lens fitting. Beginning October 16, 2020, the FTC demands patient confirmation of their contact lens prescription, which is why we require your signature acknowledging that you received a copy in the office.

Why Do Contact Lenses Cost Extra?
Contact lenses are elective medical devices that require additional responsibility and expense on behalf of patients. Getting the perfect fit for patients requires added testing and diagnostic determinations during the examination process by an optometrist or licensed contact lens examiner. These extra tasks often include some combination of contact lens history, evaluation of contact lens prescription, contact lens over-refraction, slit lamp examination to evaluate corneal physiology and lens fit on the cornea, keratometry, and lens care instructions.

We also take extra care to educate first-time wearers on the proper insertion, removal, and care of their lenses. Depending on the type of lens you receive and the severity of your prescription, more doctors and staff may be required to guarantee your full visual and eye health needs are met.
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